Refund policy
Thank you for shopping with Whimsical Living Studio.
Please read the following guide if you are not entirely satisfied with your purchase and would like to return, change, or cancel your order.
1. Returns:
At Whimsical Living Studio, we take great pride in the quality of our merchandise. Most items are eligible for return within 30 days of purchase or delivery for a refund of the merchandise value minus any applicable fees* (see Refunds below).
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging (conditions may apply). If the original packaging is unavailable, you are responsible for arranging equivalent packaging. Please note that you are liable for any damages incurred during transit due to improper packaging. Depending on the reason for the return, you may also be responsible for return shipping and processing costs (see Refunds below).
To initiate your return request, please Contact Us our Support team right away at Contact@Whimsicalls.com
Once you Contact Us and your return is accepted, we will send you a return shipping label with instructions on how and where to send your package. Once we receive your package, we will notify you and begin the inspection and refund process (see Refunds below).
2. Refunds:
Please note that a 10% restocking fee applies to all returned items. *This fee will be deducted from your refund.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Contact@whimsicalls.com
3. Return address:
Once your item is approved for return, you may choose to use the return shipping label we provide or use a carrier of your choice. If you choose to use your own carrier, please send your item to the following address:
12650 W. 64th Ave., Unit E, #184, Arvada, CO 80004
Note: Our warehouses are not open to the public, and direct parcel drop-offs are not permitted. If you need to return a product, please contact us in advance as all items will need to be shipped.
4. Order Change or Cancellation:
If you wish to change or cancel your order, Please Contact Us at Contact @Whimsicalls.com and our customer service team will be in contact to help resolve the matter. Once your shipment has been processed, you will receive a notification email with the tracking number. You may contact us to cancel or modify your order at any time before receiving this shipment notification.
After the shipment has been processed, any changes or cancellations will incur a restocking fee: 10% for all returned items. This fee will be deducted from your refund.
If you wish to cancel your existing order and place a new one, please be aware that a new estimated delivery date will be provided at the time of the new purchase.
5. Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on clearance items or gift cards. Please Contact Us at Contact@Whilmsicalls.com if you have questions or concerns about your specific purchase.
6. Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.